We get it, we understand that life happens, and sometimes plans need to change.

Please provide at least 48 hours notice if you need to cancel or reschedule your appointment

Late Cancellations:
Cancellations or rescheduling with less than 24 hours notice will incur a cancellation fee of either 50% of your booked appointment or $50 depending on the services booked.

No-Shows:
Clients who fail to show up for their appointment will be charged 100% of the booked services. All future bookings will be cancelled and will not be rebooked until the outstanding fee is paid. In addition, a deposit may be required for future appointments.

Repeat Offenders:
Clients who cancel or reschedule with less than 24 hours notice multiple times may be required to pay a non-refundable deposit to secure future bookings.

Service Adjustments:
If you need to adjust your booked services (e.g., removing a haircut from a color service), please provide at least 48 hours notice. This ensures we have adequate time to accommodate other clients and plan our schedules efficiently.

By respecting this policy, you help us maintain a high standard of service and fairness for all. Thank you for your understanding and cooperation.

If you’re running late, please let us know as soon as possible. We’ll do our best to accommodate you, but arriving more than 10 minutes late may mean adjusting or rescheduling your appointment to avoid disrupting others.

We reserve the right to charge for the full appointment you had booked, even if only part of the service can be completed.

Vouchers may state that they are to be used for either Hair or Beauty - you are able to use the vouchers for either, this is done so that we can keep track at our end.

When a service is stated rather than a dollar value, there is a dollar value allocated to the service at our end, so voucher may be used for services of equal or lesser value at Salem's discretion.

Vouchers are valid until midnight on the day stated.

Change will not automatically be given and may be given in the form of another voucher at stylists discretion.

Gift vouchers with a monetary value may be used for product, also at Stylists discretion.

Salem holds no responsibility for lost or stolen vouchers, however in the event that this happens please get in touch and we will happily re issue a new voucher with proof of original payment.

Vouchers donated or given as freebies or prizes are excluded from all of the above, please see “prizes/donations/freebies”

So… We loved looking after your hair so much you were given a voucher for your next appointment? How cool! This voucher is valid for full priced appointments, valued at over $60

Vouchers donated or given as a prize are valid until midnight on the day stated, no exceptions.

Valid only for full price services unless otherwise stated.

Cannot be used for product unless otherwise stated.

Will not be replaced.

Where a given service is stated, may be used for services of equal or lesser value at stylists discretion.

Appointments missed or cancelled with less than 24 hours notice will be deducted from the value of your voucher.

No change or refunds will be given.

-Prizes won on social media will not be shipped, cannot be exchanged for cash and no change or refunds will be given.

Printed prices, and prices online are a resource to be used as a guideline only and may be changed at any time, in any way, at the discretion Salem + Co.

What your friend pays is not a direct reflection of what you will pay.

Pricing varies between stylists, so if you are budget conscious please be sure to choose a stylist at the correct price point when booking

Extra product and time are charged for as needed. Change of mind resulting in extra product being used or time taken will be charged for.

We highly recommend a patch test is carried out before all colour services. A patch test is when we apply a small amount of colour behind your ear, and leave it to sit for 24 hours to check for any reactions. We will not colour your hair if you show any signs of irritation and take no responsibility for any reactions if you choose not to complete a patch test, or are untruthful about the results.

In the unlikely event that we are unable to complete your service to a satisfactory outcome, please let us know ASAP so we can work to rectify your issue. We ask that where possible you contact us within 2 weeks of your service taking place. Our first choice will almost always be a re-do of your hair to work with anything you are unhappy with.

In the even more unlikely event that this is not possible, you may be issued a partial or full refund at Salem Hair Co. Ltds. full discretion.

If you have dark or coloured hair and want to go blonde/light, and it is not blonde/light enough after one attempt, this is not included in the above statement.

Colours fading due to improper home care, fashion colours fading, toners fading, incorrect home care resulting in damage to natural hair or extensions or other situations beyond our control may also be excluded from the above statement.