Terms + Conditions

 

Cancellations, Re Scheduling and No Shows

We are human and are reasonable but please remember that this is our lively hood. We are a small company that cannot sustain the loss of hours of income/productivity. Bearing that in mind, please read our cancelation policies:

Cancellation Policy

When booking an appointment over the phone, email, online booking, facebook or in person, you are entering a verbal contract that you will turn up at that time to have that service completed. By doing so Salem Hair Co. is reserving that time for your appointment, so please give at least 24 hours notice for cancellations. This allows an opportunity for the appointment to be taken by another client.

'No Showing' and last minute cancellations

‘No Show’ clients will not be tolerated.

If you cancel with less than 24 hours notice, or do not show up to your appointment it will be at your Stylist/Salem Hair co.'s discretion as to whether you will be able to book in again. If you are rebooked we will require an email address and a deposit to hold your appointment.

In this follow up situation, you will be sent an email reminder 48 hours before your appointment as well as a text reminder the morning before. If you do not confirm via email, text or phone call 12 hours before your appointment, we reserve the right to cancel your booking.

If a second appointment is cancelled within 24 hours or you ‘No Show’ a second time you can expect an invoice for the full amount of the service you had booked for or we may choose not to take appointments from you in the future.

Reminder Messages

If we have your email address you will be send a reminder email 48 hours before your appointment.

Reminder texts are sent at 9am the day before an appointment. Do not call the number the text is sent from, this is a service provider and only text messages are passed on to Salem Hair Co. Please respond via text or call 049745637.

Alternatively if you can't make it you can email contact@salem.co.nz, but please note we cannot reschedule appointments or make new appointments via email.

Because these messages are sent from a service provider we take no responsibility on the odd occasion a reminder is not delivered to you, and remembering an appointment time that you have booked is your responsibility.

Lateness

If you are 10-15 or more minutes late (depending on the service), you can expect that your service may no longer be able to be completed or may need to be downgraded (eg a half head of foils instead of full head). If you are 10-15 minutes late more than once you can expect to pay for the time at a rate of $15 per 10 minutes.

While Salem Hair Co. reserves the right to charge in any of these instances, individual circumstances may be taken into consideration.

 

Vouchers

Gift Vouchers

Vouchers given as a gift with a dedicated service stated may only be valid for written service.
This will be due to monetary value of services, so may be used for services of equal or lesser value at Salem's Discretion.
Change will not automatically be given.
Vouchers are valid until midnight on the day stated.
Change might be given, but may be given in the form of another voucher at stylists discretion.
Vouchers with a monetary value may be used for product*, also at Stylists discretion.
Missed or cancelled appointments may be deducted from the total value of your voucher.
Salem holds no responsibility for lost or stolen vouchers, however in the event that this happens please get in touch and we will happily re issue a new voucher with proof of original payment.

* Please note: These conditions are for vouchers that have been purchased. Vouchers given as a prize, freebie or donated are excluded.

Goody points will only be rewarded once, either to the purchaser or redeemer of the voucher - this will be left up to the purchaser to decide.

Social Media Prizes

Prizes won on social media will not be shipped, cannot be exchanged for cash and no change or refunds will be given.

New Client Voucher

NEW CLIENT VOUCHER

These vouchers are for clients that have never had a hair service completed at Salem Hair Co. They are to be used on hair services only, no change will be given and they are not able to be used to purchase products. These are available to put toward services with a value over $100 only - or a cut and colour with a total value of over $100- and are not able to be used in conjunction with any other offers (for example $99 Keratin, Academy Services or Packages). One Voucher Per Person. Not Valid for children's services. Goody points are not given for value of voucher. 

Donated/Prize Vouchers

Vouchers donated or given as a prize are valid until midnight on the day stated, no exceptions.
Valid only for full price services unless otherwise stated.
Cannot be used for product unless otherwise stated.
Will not be replaced.
Where a given service is stated, may be used for services of equal or lesser value at stylists discretion.
Appointments missed or cancelled with less than 24 hours notice will be deducted from the value of your voucher.
No change or refunds will be given.
Goody points cannot be earned for the value of the voucher.

Pricing and refunds

Pricing

Printed prices, and prices online are a resource to be used as a guideline only and may be changed at any time, in any way, at either Salem Hair Co. or stylists discretion.

What your friend pays is not a direct reflection of what you will pay. 

Pricing varies between stylists, so if you are budget conscious please be aware that you choose a stylist at the correct price point when booking

Extra product and time may be charged for. Change of mind resulting in extra product being used or time taken will be charged for.

Refunds

In the unlikely event that we are unable to complete your service to a satisfactory outcome, please let us know ASAP so we can work to rectify your issue. We ask that you contact us within 2 weeks of your service taking place. Our first option will be a re-do of your hair to work with anything you are unhappy with. 
In the even more unlikely event that this is not possible, you may be issued a partial or full refund at Salem Hair Co. Ltds. full discretion.
If you have dark or coloured hair and want to go blonde, and it is not blonde enough after one attempt, this is not included in the above statement. Colours fading due to improper home care, fashion colours fading, or other situations beyond our control may also be excluded from the above statement.