Shipping & Returns

Order Confirmation

You should receive an order confirmation email almost immediately after you place an order. If you don’t there may have been a problem with your payment and it would be worth checking this was accepted and is not pending. If you have any concerns, please flick us an email (contact@salem.co.nz).

NZ Standard Shipping

We use Pass the Parcel powered by Post Haste for Shipping within New Zealand.
If your address is considered rural by Post Haste, please choose rural at the checkout. If you do not do this, we will get in touch as there will be an additional charge.

International Shipping

At this stage we are unable to offer international shipping

Tracking

We ship Tuesday - Friday and will send you a tracking number once we have lodged the package for collection.
Pass the parcel aims to have products with you by 5pm the following business day if you’re in the north island, or 5pm the day after that if you’re in the south island. Rural addresses can take up to an additional 24 hours.

Obviously those are the ideal time frames, meaning sometimes it will take a bit longer, but if your products don’t arrive in a reasonable timeframe then please get in touch and we will see what we can do

Returns

30 Days to Return

Products returned un- opened and un-used within 30 days will be eligible for exchange or a full refund, excluding shipping costs.

Cost to Return

You will need to get the products back to us in their original condition, whether this is shipped or returned in person, the cost of doing so is up to you.

Damaged items

If your products arrive damaged, please get in touch asap so we can rectify this for you.

Incorrectly shipped items

If we’ve made a mistake, please tell us so we can fire the staff member who packaged it for you. Just kidding, mistakes happen, get in touch and we’ll get it sorted for you!